Question 1

What are the pre-order funds going toward?

Accepted Answer

Our pre-order is kind of like a Kickstarter. By pre-ordering now, you'll help us raise the money needed to fully launch. Thank you so much for supporting our dream.

Question 2

How much is shipping?

Accepted Answer

Domestic shipping costs $6. We offer free shipping for orders over $50.

International shipping costs $18. We offer free shipping for orders over $100.

Question 3

When will my order be ready?

Accepted Answer

That depends on pre-order sales and development time. We're hoping the eyeliners will be ready by July and the lipsticks will be ready by September. Once shipped, you can expect your packages in 3-5 days for domestic orders and 7-10 days for international orders.

Question 4

When will I know my package is on the way?

Accepted Answer

We will keep you updated via email about the status of your order, including an estimated shipping date, shipping notification, and delivery notification.

Question 5

What is your full banned ingredient list?

Accepted Answer

Acrylates, aluminum salts, animal musk's/fats/oils, benzophenones and related compounds, butoxyethanol, butylated hydroxyanisole (BHA), butylated hydroxytoluene (BHT), carbon black or black 2, coal tar, ethanolamines, formaldehyde and formaldehyde-releasing agents, hydroquinone, lead and lead acetate, mercury and mercury compounds, ethoxyethanol, methyl cellosolve, methylchloroisothiazolinone and methylisothiazolinone, mineral oil, nanomaterials, oxybenzone, parabens, petrolatum and paraffin, phenoxyethanol, phthalates, plastic microbeads, polyacrylamide and acrylamide, resorcinol, retinyl palmitate, styrene, sulfates, talc, toluene, triclosan and triclocarban, undisclosed synthetic fragrance, 1,4 dioxane

Question 6

What is your return policy?

Accepted Answer

We currently do not offer an exchange or return policy. Check back later, we plan on changing our policy once we grow.

Question 7

What if my question isn't listed?

Accepted Answer

If your question cannot be found in our FAQ, please email help@provanitycosmetics.com, and we will get back to you ASAP.